Refund and Cancellation Policy

Refund requests are only valid for tickets purchased and paid through the Mepass platform using official Mepass payment gateways.

Important: Tickets purchased via cash at the box office, offline sellers, or third-party resellers are not eligible for refunds unless the payment was processed directly through Mepass.

The refund amount depends on:

• The date & time of ticket purchase
• The event date & time
• The time when the refund request is raised

Users can raise a refund request on the same date as the ticket purchase.

• If the refund is requested within the same calendar date of purchase, the user is eligible for a 100% refund.
• No explanation or justification is required.

If a user raises a refund request within 7 days from the purchase date, they will be eligible for a 70% refund of the ticket amount.

If a refund request is made:

• After 7 days of purchase, and
• More than 48 hours before the event start date & time,

the user will be eligible for a 50% refund.

If a refund request is raised within 48 hours before the event start date & time, the user will be eligible for a 30% refund only.

If a ticket is purchased within 48 hours before the event start date & time, then:

• The earlier refund slabs (100%, 70%, 50%) will not apply
• Only the 48-hour rule (30% refund) will be applicable

If an event is cancelled for any reason, Mepass will ensure a 100% refund, regardless of:

• Purchase date
• Refund request timing
• Any prior refund conditions

If an event is postponed, users will be given two options:

• Carry forward the same ticket to the new event date
• OR
• Claim a 100% full refund

Refunds will NOT be provided if:

• The user arrives late or fails to attend the event
• The ticket/pass has already been scanned or used
• The request is made after the event has started or ended
• The ticket was purchased outside the Mepass payment system

• Approved refunds will be credited within 24 hours of raising the request
• Actual credit time may vary depending on the bank or payment provider

All refund approvals are subject to Mepass's verification and platform policies. Mepass reserves the right to approve, decline, or partially process refunds in accordance with this policy.

Mepass provides services to our B2B clients, including company account registration, event hosting and management, and various event-related products and services available for purchase and use through our B2B customer portal or account. There are no different categories or tiers of services for merchants.

Registration and Booking Procedure:** Merchants can visit our merchant portal or use the merchant application to register as an individual or company and join Mepass as a merchant. 

Deposit Requirements:** No deposit is required at the time of booking.

Non-Refundable Services: Mepass does not initiate refunds for any services offered to merchants. Once a merchant purchases or activates a service for their respective purposes, it is non-refundable under any circumstances.

Time Frames for Refund Requests:** No refunds are applicable.

Merchant-Initiated Cancellations: Once a merchant registers or purchases any services offered, they are not eligible to cancel those services or request a refund.

Merchant-Initiated Penalty or Fees for Cancellations:** Cancellations are not allowed, hence no penalties or fees apply.

Non-Refundable Payments: All payments for services purchased by merchants are non-refundable, regardless of the type of service or event.

Unforeseen Circumstances:** In the event of unforeseen circumstances such as natural disasters or pandemics, the purchased services will remain as a balance in your portal and can be redeemed for future service needs.

Refund Time Frame:** No refunds are processed.

Refund Method: No refunds are issued.

Refund and Cancellation Requests:** As no refunds or cancellations are accepted, merchants should not request refunds or cancellations.

Customer Service Team: As refunds are not provided, there is no dedicated customer service team for handling such requests.

For any queries related to this Merchant Refund and Cancellation Policy, please contact our support team at: Memorialeye Event Management Private Limited (Mepass)**

This policy ensures clarity and fairness for merchants using Mepass services, maintaining trust and transparency in our operations. Memorialeye Event Management Private Limited reserves the right to amend this policy at any time without prior notice. Any changes will be posted on our website and will be effective immediately upon posting.

Mepass is an event ticketing booking platform where users can book tickets or register for a variety of live entertainment events and activities. Our platform does not offer different tiers of services for users.

Booking Procedure: Users must log in to mepass.in, select an event, review all event details and terms and conditions, and then click the "Book" button. Users can select their preferred pass type and quantity and will be redirected to the payment page to complete the booking using the available payment options.

Free Events/Registrations: For free events or events requiring registration, users must follow the specified registration process.

Deposit Requirements: Generally, no deposit is required at the time of booking unless specified in the event's terms and conditions. Any such requirements will be clearly mentioned under the event's terms and conditions and refund policy.

User-Initiated Refunds: Users can request refunds for tickets purchased through the Mepass platform. Refund eligibility and amounts are determined by the "Mepass No-Questions-Asked Refund Policy" based on the timing of the purchase and refund request relative to the event date.

Event Cancellation: If an event is cancelled and you purchased the pass through mepass.in using our payment gateway, Mepass will ensure a 100% refund, regardless of purchase date or refund request timing.

Third-Party Purchases: If you have a ticket purchased through a third party (e.g., event organiser team members, offline sellers, or cash purchases at box office), Mepass is not liable for refunds unless the payment was processed directly through Mepass payment gateways.

Event Postponement: If an event is postponed, users will be given two options: carry forward the same ticket to the new event date OR claim a 100% full refund.

User-Initiated Cancellations: Users can request refunds for their ticket purchases through Mepass. Refund amounts are determined according to the "Mepass No-Questions-Asked Refund Policy" based on the timing of the purchase and refund request.

Convenience and Transaction Charges: Booking fees, convenience charges, and transaction charges are included in the refund calculation according to the applicable refund percentage as outlined in the "Mepass No-Questions-Asked Refund Policy".

Refunds will NOT be provided if:

• The user arrives late or fails to attend the event
• The ticket/pass has already been scanned or used
• The request is made after the event has started or ended
• The ticket was purchased outside the Mepass payment system

In cases of unforeseen circumstances such as natural disasters or pandemics that lead to event cancellation, Mepass will ensure a 100% refund for tickets purchased through our platform, regardless of purchase date or refund request timing.

Processing Time: Approved refunds will be credited within 24 hours of raising the request. Actual credit time may vary depending on the bank or payment provider.

Refund Method: Refunds will be credited back to the original payment source.

Refund Requests: Users can contact our support and helpline to request refunds for tickets purchased through the Mepass platform. Refund eligibility and amounts are determined according to the "Mepass No-Questions-Asked Refund Policy".

Customer Service: Mepass has a dedicated customer service team to handle refund and cancellation requests for tickets purchased through our platform.

For any queries related to this Refund and Cancellation Policy, please contact our customer service team at: Memorialeye Event Management Private Limited (Mepass)

This policy is designed to ensure clarity and fairness for users booking through Mepass, maintaining trust and transparency in our services. Memorialeye Event Management Private Limited reserves the right to approve, decline, or partially process refunds in accordance with the "Mepass No-Questions-Asked Refund Policy". Memorialeye Event Management Private Limited reserves the right to amend this policy at any time without prior notice. Any changes will be posted on our website and will be effective immediately upon posting.