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FAQs
Find answers to common queries or contact our support team for quick assistance. We're here to make your Mepass experience seamless!
What is Mepass, and how does it work?
Mepass is a digital event ticketing platform that connects attendees and organisers by providing a seamless ticket purchasing and event management experience. Through our website or app, you can browse events, purchase tickets, and enjoy easy access to events.
How do I purchase tickets for an event on Mepass?
To buy tickets, simply browse events on our platform, select your desired event, choose your ticket type, and proceed to checkout. You can complete your purchase using a secure payment method, and your ticket will be emailed to you instantly.
Can I get a refund if I cannot attend an event?
Refund policies vary by event and organizer. Please check the event's specific refund policy on the event page or contact our support team if you have questions about refunds for your ticket purchase.
How do I access my tickets after purchase?
Your tickets will be sent to the email address you used during purchase. You can also access them through your Mepass account by logging in and viewing your ticket history.
What should I do if I encounter issues with my tickets or event access?
If you face any issues with your tickets or at the event, reach out to us through our support email or chat feature. We're here to help resolve any problems and ensure you have a smooth event experience
How do I become an event organizer on Mepass?
If you're interested in hosting events through Mepass, visit our Organizer section or contact our team. We'll guide you through the setup process and help you start selling tickets in no time.