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Welcome to Mepass Merchant Services! These Terms & Conditions explain how to use the Mepass platform as a merchant. By using Mepass, you agree to follow these terms.

Introduction

By creating a merchant account on Mepass, you agree to use the platform responsibly and in line with these terms.

Merchant Responsibilities

1. Merchants must provide accurate and current information when creating an account.

2. Mepass will use merchant information in line with our Privacy Policy for internal purposes.

3. Merchants are solely responsible for using Mepass to manage and host events.

Event Hosting

1. Merchants must list accurate, up-to-date event details and ensure compliance with all relevant terms.

2. Merchants are responsible for any changes to event details, pricing, or features.

3. Ticket prices and offers are decided by merchants; Mepass is not liable for any discounts or offers provided by merchants.

Promotion and Sales

1. Mepass may promote events based on performance or special requests for featuring. Featuring decisions are made at Mepass's sole discretion and do not constitute a guarantee of promotional outcomes. Merchants may contact Mepass to understand featuring criteria.

2. Merchants are responsible for managing event ticket sales, including online and manual channels.

3. Only authorised personnel should access the Mepass merchant account.

Financial Transactions

1. Convenience fees and internet handling charges may apply based on Mepass pricing plans.

2. Merchants can purchase additional services from the Mepass marketplace as needed.

3. Government taxes will apply to all fees and services.

4. Convenience fees, GST, and other applicable charges will be deducted from ticket sales. All payments to Mepass are non-refundable.

5. Mepass may deduct pending fees from future ticketing revenue.

6. Settlements to merchants will be processed within 3–5 business days following the completion of the event, subject to any pending disputes or deductions.

Data Usage and Protection

1. Mepass owns data from ecommerce and manual ticketing sales, though merchants may use their own data for marketing.

2. Mepass's ownership of transactional data is limited to platform-generated data and shall be exercised in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act). Merchants retain ownership of their independently collected customer data.

3. Merchants cannot extract data from Mepass software to sell to third parties; data use is limited to marketing purposes only.

4. Mepass reserves the right to change data visibility and availability at any time.

Intellectual Property

1. Mepass software and platform tools are for authorised event hosting only. Copying or sharing the software is strictly prohibited.

2. Merchants may use the Mepass logo for promotional purposes with prior written approval.

Termination and Refunds

1. Mepass reserves the right to terminate a merchant account for violation of these terms. Where feasible, Mepass will provide a written notice of 15 days prior to termination, except in cases of fraud, legal violations, or conduct causing immediate harm to users or the platform.

2. Merchants are responsible for refunding customers if an event is cancelled or postponed.

Updates to Terms

Mepass may update these Terms & Conditions at any time. Merchants are encouraged to review them regularly.

Event Quality and Content Compliance

Mepass reserves the right to review and remove any event listings that do not meet our quality standards or that contain inappropriate content. Events that do not comply with Mepass's Terms & Conditions may be rejected or suspended from the platform at our discretion.

Advance Minimum Guarantee Terms

If an Organizer requests an advance minimum guarantee for event ticket sales, they must provide the following documentation:

1. Venue Booking Confirmation: A formal letter from the venue authority confirming the event booking.

2. Artist Confirmation: An official email or written confirmation from the artist or performer confirming their participation in the event.

Once the required documentation is submitted, our team will review the details and assess the event's potential. Based on this analysis, we will provide the Organizer with the maximum budget available for the event.

In the event that Mepass is unable to fulfil the advance minimum guarantee after documentation approval, Mepass's liability shall be limited to returning any advance amount paid by the organiser. Mepass shall not be liable for consequential or indirect losses arising from such inability.

Data Protection of Merchant

Mepass processes merchant data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). Merchants have the right to access and request correction of their business data held by Mepass.